What Information We Hold and Why
When you open an account, we collect your name, contact details, and the payment method you register — whether that is bKash, Nagad, or Rocket. Transaction records are kept to process withdrawals and verify your wallet ownership; this is a standard step before any payout clears
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to your mobile wallet. We also log device and session data — browser type, IP address, and login timestamps — to detect unauthorised access and keep your account secure. If you contact support, that conversation is stored so we can follow up accurately. We do not
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sell your data to third parties. Retention periods follow applicable law in your eligible region; once the retention window closes, data is deleted or anonymised. You can request a copy of everything we hold on your account by writing to our support address. Availability of this
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service depends on local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.